CRM Featured News
| Lithium to Acquire Klout |
| Lithium's acquisition of the social influence scorer positions it to expand its data resources. |
| Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit |
| Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing. |
| Solving Technology's People Problem |
| SAS Executive Conference shows how to lead an organization's embrace of technological change. |
| Marketers Need to Reinvent Themselves, Adobe Execs Urge at Day Two of Adobe Digital Marketing Summit |
| The majority of marketers expect their roles to change next year, but few know how to handle it. |
| CRM Across the Wire |
| Confirmit Launches Horizons Version 18 |
| Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback. |
| Answers Launches Shopper Ratings Product Reviews Platform |
| Shopper Ratings is the latest addition to the Answers Cloud Services product suite. |
| D&B and SugarCRM Form Strategic Partnership |
| SugarCRM will be powered by D&B's business content. |
| LiveHive Launches Insights 2.0 with Predictive Prospect Opportunity Ranking |
| LiveHive's Insights solution tells salespeople which communications are resonating with customers. |
| Matter Inside Launches Email Relationship Management |
| Matter Inside's ERM solution makes email marketing more relevant and appealing. |
| Viewpoints |
| 5 Tips IT Agents Need to Handle Unhappy Customers |
| Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them. (Featured on SmartCustomerService.com.) |
| Build a Solid CRM Foundation |
| Master the basics before taking on the latest innovations. |
| Magazine Articles |
| On the Scene: NRF's Big Show |
| Harnessing technology to improve the retail experience. |
| Web Events |
| Coming April 02, 2014 |
| Creating A Successful Call Center Experience Through Data |
| Sponsored by: Experian Data Quality |
| Join Experian Data Quality to hear how the customer experience is affected by data quality. We will review research from a global data quality study and provide examples of companies that have... |
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